Five Common Startup Money Mistakes

Figuring out the financial details of a new venture can seem a mix of aspiration (How much I’d like to make. . .) and folly (I need borrow how much?). But writing down numbers on paper and as accurately as possible is important. It can provide a map to show where you are trying to go and what it will take to get there. It can also reassure investors, employees and yourself that you thought things through, did your research and have a realistic view of what your business needs.

But it’s easy to go wrong when mapping out a financial plan, especially on first-time ventures. Here are five finance-related mistakes entrepreneurs often make and how to avoid them.

1. Underestimating operating costs
About a third of new business owners said they underestimated their monthly expenses, according to a recent survey by insurer Hiscox USA. While founders remember the obvious expenses, they often forget related items that can quickly add up. For example, if you make a product, you also have to package it. If you need a car or truck for business, you also need auto insurance.

Often, entrepreneurs who have employees factor in wages but forget about payroll withholdings, like Social Security, Medicare, unemployment insurance, and income-tax, says Raffaele Mari, an accountant in Newport Beach, Calif., who teaches a financial course for entrepreneurs at Pepperdine University. These expenses can increase employee costs by up to 25%.

The fix: Mari recommends using a worksheet, such as SCORE’s 12-month cash-flow worksheet.

When Hajo Engelke launched Custom Choice Cereal, a gluten-free-cereal company in Durham, N.C., he looked at annual reports for publicly traded companies such as General Mills and Kellogg’s to see what their expenses were. “Look at the line items they have. The numbers will be different from yours, but the categories of expenses will be the same,” says Engelke, who launched his three-person company in 2009.

To get an idea of what your costs will be, ask vendors what they’ll charge you initially and what discounts they can offer as you buy in larger amounts. Talk to people in your line of business who aren’t direct competitors about what they’re expenses are and what they spent starting out.

2. Underestimating startup costs
Nearly a fifth (18 percent) of small-business owners said they didn’t secure enough financing when they were starting out, according to the Hiscox survey. One problem: Entrepreneurs are routinely too optimistic about how quickly sales will build and their business will sustain itself. They often mistakenly believe that as soon as they close a sale they’ll have money. “They forget that people won’t pay for 30 or 60 days and might be late,” Mari says.

The fix: Engelke advises entrepreneurs to follow the “rule of two.” “Expect everything to take at least twice as long and cost twice as much as you planned,” he says. The exception is revenue. Divide your revenue estimate by two. “Because it will be half of what you’re planning on,” says Engelke, who mentors local business owners and judges business-plan competitions. When you’re trying to gauge how much to borrow, estimate not just start-up expenses, but how much cash you’ll need to cover your day-to-day expenses while you build.

Estimating higher costs, lower revenue and a longer time to viability may lead to a sum that might seem intimidating, and you might feel that the bank is more likely to turn you down if you ask for a higher figure. But above all, a banker wants to see a realistic plan. Entrepreneurs who borrow the amount they really need, no matter how large, are more likely to survive and grow than entrepreneurs who borrow less than they need and run out of money too soon.

3. Mispricing products or services
New entrepreneurs often arrive at a price for their product or service by adding up their costs and adding on the margin they think they ought to make. The approach is typically too simplistic and ignores important factors like market position and the real value of your product.

The fix: Before putting a price on a new product or service, decide first how you’ll position it. Will you be the low-cost, mass-market provider, create a high-priced premium or niche product, or offer a value product that combines reasonably good quality and a relatively low price?

“Price your product or service at a point that reflects its value,” Engelke says. “Then look at whether you can justify the costs it will take to produce it.” Do a traditional cost-based or “bottom up” pricing analysis and a “top down” analysis, where you are start with price and work backward. Then place each estimate next to each other. This exercise can help you get to the most realistic numbers.

When Engelke did that, he saw a big discrepancy in his pricing. “I’d made the wrong assumptions about how much volume I would need to get to break-even,” he says. To avoid pricing his product too expensively, he also reconciled himself to narrower margins than he’d planned until sales volume is large enough to lower the costs of his ingredients.

4. Miscalculating the break-even point
Entrepreneurs often don’t distinguish between fixed costs, such as rent and utilities, and variable costs such as workers, materials, packing and shipping. As a result, they wrongly assume all their costs will stay steady as their sales grow, and they plan for their profit margin to widen much faster than is realistic.

The fix: Use a worksheet, such as those included in SCORE’s financial projections template to sort out which costs related to your business are fixed (they stay steady regardless of how much business you do) and which are variable (and will rise as your sales grow). Then make sure the latter increase in step with your sales in any forecasts you make.

“At some point, they will go down on a per-unit basis,” Engelke says. “But for a while, they’ll go up.”

5. Not budgeting for their own salary
Engelke says that that when he judges the Carolina Challenge business-plan competition, he routinely sees entrepreneurs leave a salary for themselves out of all the financial projections. “They say, ‘I’m not going to pay myself,’ and that’s true, for a while,” he says. But entrepreneurs who don’t write in a target salary for themselves are keeping their expenses and break-even point artificially low. “At some point you need to pay yourself,” he says.

The fix: Entrepreneurs should add a founder’s salary into the financial picture by nine-month mark, even if the business isn’t yet throwing off the cash to pay it. “On the balance sheet, it’s deferred compensation, but you’re acknowledging your value to the business and what you want to get out of it eventually,” he says.

By adding this number to your data, “You get a more honest picture of where you need revenue to get to and when you’ll hit break-even. And it forces you to be honest about the business’s prospects,” Engelke says. If you doubt the business can generate enough money to pay the salary you want and think you’re worth, you might be better off starting a different business or doing something else entirely.

He says, “No one else would run your business for free, so you shouldn’t, either.”

How to Find the Time to Finish Your To-Do List

It’s pointless in my view to worry about time management and balance. I’m not interested in balance. I am interested in abundance in every area. I don’t want to sacri?ce one in favor of another.

Successful people think in terms of “all,” whereas others tend to place limits on themselves. They may believe that “If I am rich, I can’t be happy” or “If I thrive in my career, then I won’t have time to be a good father, husband, or spiritual individual.” This way of thinking is usually flawed, and neither time management nor balance can resolve it. Quit thinking in terms of either/or, and start thinking all and everything.

If you start with a commitment to success and then agree to control time, you will create an agenda that accommodates all you want. These six steps can help you get started.

1. Set specific priorities. I can’t do this for you, of course. Everyone’s priorities are different. But if success is a goal, then I would suggest you spend most of your time doing things that will create success. Success for you could involve a variety of people and things: ?nances, family, happiness, spirituality, physical or emotional well-being — or, if you’re like me, all of them. And remember, it can be all of them.

Related: 10 Time-Management Tips That Work

2. Get everyone around you to agree on priorities. You’ll need buy-in from your family, colleagues, associates, employees. Without it, people with different agendas can pull you in all sorts of directions. My schedule works because everyone in my life — from my wife to the people who work with me — knows what is most important to me and understands how I value time. This agreement allows us to handle everything else that comes our way.

3. Track how you spend your time. Most people have no clue what they do with their time but still complain that they don’t have enough. If you don’t know how much time you have — or need — how can you expect to manage it?

Logging your time, perhaps in a journal, will help you see all the ways in which you waste it — the little habits and activi¬ties that in no way contribute to your success. Look at any action that isn’t adding wood to your ?re — think online poker, television, napping, drink¬ing. Brutal, isn’t it? Yes, but if you don’t manage your time, you will waste it.

4. Create a schedule based on your priorities. When our daughter was born, my wife and I built a routine around our daughter’s sleep schedule and our priorities. We agreed that I would get up one hour earlier and take my daughter on an outing. I have qual¬ity time with my daughter before I go to the of?ce, and my wife has extra time to sleep.

When we get back, my day is mine for work. Because I get my daughter up so early, we can put her to bed before 7 p.m., and my wife and I have time together as a couple.

5. Look for ways to maximize your time. The only way to increase time is to get more done in the time you have. Consider the expression “time is money.” What does it mean to you? How can you treat time to make sure your time is money? Think carefully about what’s the most important thing that you should do with your time.

One way to get more done with your time is to simply find ways to increase your productivity. Another approach: Make it a race, a challenge — make it fun.

Related: How to Avoid Entrepreneur Overload

If I get 15 phone calls done in 15 minutes and you get 15 calls done in one hour, then I have essentially created 45 minutes for myself. If I hire someone and pay that person $15 an hour to make 15 calls every 15 minutes, then I just duplicated my efforts — and my time becomes money.

6. Continue to modify your priorities. Things will change through the course of your life. You achieve and set new goals. Different things and people enter your world. The busier you become, the more you have to manage, control, and prioritize.

When I became a parent, my daughter gave me another reason to create success — not an excuse to avoid working. Our schedule will continue to change as my daughter grows up. But we are controlling our time rather than just haphazardly trying to manage it.

Related: Spring-Cleaning Tips for Your Business

Five Creativity Exercises to Find Your Passion

Benjamin Disraeli, a 19th century British Prime Minister, once said, “Man is only great when he acts from passion.”

For today’s aspiring entrepreneur, exploring avenues of creativity to find your passion is likely the quickest route to increase your chances of launching a successful business. Where to start? Here, five exercises to help you uncover your passion.

Exercise 1 – Revisit your childhood. What did you love to do?
“It’s amazing how disconnected we become to the things that brought us the most joy in favor of what’s practical,” says Rob Levit, an Annapolis, Md.-based creativity expert, speaker and business consultant.

Levit suggests making a list of all the things you remember enjoying as a child. Would you enjoy that activity now? For example, Frank Lloyd Wright, America’s greatest architect, played with wooden blocks all through childhood and perhaps well past it.

“Research shows that there is much to be discovered in play, even as adults,” Levit says.

Revisit some of the positive activities, foods and events of childhood. Levit suggests asking yourself these questions to get started: What can be translated and added into your life now? How can those past experiences shape your career choices now?

Exercise 2 – Make a “creativity board.”
Start by taking a large poster board, put the words “New Business” in the center and create a collage of images, sayings, articles, poems and other inspirations, suggests Michael Michalko, a creativity expert based in Rochester, N.Y., and Naples, Fla., and author of creativity books and tools, including ThinkPak (Ten Speed Press, 2006).

“The idea behind this is that when you surround yourself with images of your intention — who you want to become or what you want to create — your awareness and passion will grow,” Michalko says.

As your board evolves and becomes more focused, you will begin to recognize what is missing and imagine ways to fill the blanks and realize your vision.

Related: Bridging the Gap Between Passion and Profits

Exercise 3 - Make a list of people who are where you want to be.
You don’t have to reinvent the wheel. Study people who have been successful in the area you want to pursue. 

For example, during the recession, many people shied away from the real estate market because they thought it was a dead end. Levit believes that’s the perfect time to jump in — when most others are bailing out — because no matter the business, there are people who are successful in it. Study them, figure out how and why they are able to remain successful when everyone else is folding and then set up structures to emulate them.

“If you want to be creative, create a rigorous and formal plan,” Levit says. “It’s not the plan that is creative; it’s the process that you go through that opens up so many possibilities.”

Related: An Introduction to Business Plans

Exercise 4 – Start doing what you love, even without a business plan
A lot of people wait until they have an extensive business plan written down, along with angel investors wanting to throw cash at them — and their ideas never see the light of day, according to Cath Duncan, a Calgary, Canada-based creativity expert and life coach who works with entrepreneurs and other professionals.

She recommends doing what you enjoy — even if you haven’t yet figured out how to monetize it. Test what it might be like to work in an area you’re passionate about, build your business network and ask for feedback that will help you develop and refine a business plan.

It’s a way to not only show the value you would bring, but you can also get testimonials that will help launch your business when you’re ready to make it official.

“Perhaps most importantly, though, it’ll shift you out of paralysis and fear,” Cath says, “and the joy of seeing the difference your contribution makes will fuel your creativity.”

Exercise 5 – Take a break from business thinking.
While it might feel uncomfortable to step outside of business mode, the mind sometimes needs a rest from such bottom-line thinking, says Levit, who has recently taken up Japanese haiku, a form of poetry. Maybe for you, it will be creative writing, painting, running or even gardening.

After you take a mental vacation indulging in something you’re passionate about, Levit suggests coming back to a journal and writing down any business ideas that come to mind.

“You’ll be amazed at how refreshed your ideas are,” he says. “Looking at beautiful things – art and nature – creates connections that we often neglect to notice. Notice them capture, them in writing and use them.”

Three Tips to Avoid Costly Shipping Mistakes

For manufacturers, wholesalers and retailers, shipping products quickly and reliably to clients and customers is a major concern. But transporting goods by ground, sea or air — domestically or internationally — can be a complicated operation for business owners who haven’t explored every shipping method and the costs associated with them. Some of the most common mistakes include not knowing which shipping method to choose, being unclear about international shipping regulations and not double-checking shipments before they’re sent, according to a USPS spokeswoman.

Small-Business Shipping ResourcesSome of the biggest shipping vendors offer online resources for business owners. Here are a few:

One way to avoid hang-ups is to consult with a vendor’s small-business specialist. For instance, the USPS offers over-the-phone advice as well as Shipping Assistant, a downloadable tool that allows customers to standardize addresses, compare rates, calculate estimated delivery times and verify deliveries.

Here, we look at three small businesses that made costly shipping errors and how they learned to avoid making them again.

Avoid guesstimating.
Last year, the Younique Boutique received an order from a TV-production company for 12 of its custom wedding-cake toppers. But when the order ballooned to 280 and the destination wasn’t determined until the 11th hour, founder and CEO Brina Bujkovsky scrambled to ship the order from her manufacturer in China to the production set in Hawaii.

Brina Bujkovsky, founder and CEO of The Younique Boutique. Brina Bujkovsky, founder and CEO of The Younique Boutique.Photo courtesy of the company.

“I just added $5 to our cost for each topper [to the bill] and crossed my fingers,” says Bujkovsky, who is 37 and chief executive of the San Marcos, Calif., company. “We had no idea how heavy the boxes would be, how many boxes there would be and which method we would need to ship.”

Sending the shipment last-minute cost Bujkovsky approximately $1,900. The difference between her last-minute estimate and the actual cost resulted in an $800 loss. ”I was so afraid of losing a potentially valuable publicity opportunity, I agreed to do too much for too little,” she says.

Bujkovsky says she would have known to charge more for the product if she had been more familiar with the shipping options for larger orders. “Since then, my manufacturer and I have researched every possible shipping method and the costs,” she says. “We will be able to come up with a better estimate [for similar projects] in the future.”

Take extra care with international shipping.
Tempe, Ariz.-based golf-ball retailer Dixon Golf was just getting off the ground in 2008 when co-founder Dane Platt learned the hard way that shipping internationally isn’t a task best left to chance. Platt arranged to have a supplier ship one of the materials needed to manufacture Dixon’s golf balls by sea to China.The trouble started when Platt encountered what the International Chamber of Commerce calls “incoterms,” a series of terms used in international commercial transactions.

Dixon Golf co-founder and COO Dane Platt. Dixon Golf co-founder and COO Dane Platt.Photo courtesy of the company.

“I did not realize there were a number of factors that come into play with sea freight that don’t in overland freight,” says Platt, who is 30 and is Dixon’s chief operating officer. The terms he received for this particular shipment were categorized as “CFR” (cost and freight), meaning the shipper is responsible for all costs associated with bringing the goods into port.

“This meant the goods would arrive in China without having any of the costs of duties and taxes included,” Platt says. “I was responsible for paying them. The duties and taxes ended up adding more than 30 percent to the cost of the material.”

The additional fees made it unprofitable for Dixon Golf to sell the final product on the market, Platt says. The company opted to cut its losses and allow Chinese customs to seize the material. The mistake cost Dixon about $20,000, Platt says.

After doing a little research, Platt discovered he should have requested “DDP” (delivered duty paid) terms, which would have made Dixon’s supplier responsible for paying duties and taxes. “What I learned from this is to always pay attention to details and never assume anything when it comes to international shipping,” he says. “Most importantly, you have to know and understand the terms that you accept.”

Verify your figures.
Tara Kennedy-Kline’s big shipping snafu came in fall 2010, about seven years after launching TK’s Toy Box, which distributes custom toys and gifts to charitable organizations. She was out of town and asked an assistant to prepare a shipment of nearly 160 identical packages by ground to locations across the U.S.

TK's Toy Box founder Tara Kennedy-Kline. TK’s Toy Box founder Tara Kennedy-Kline.Photo courtesy of the company.

To get a rate quote, the assistant weighed a package but accidentally measured it in kilograms instead of pounds. The mistake wasn’t uncovered until 40 of the packages had already shipped, resulting in $24,000 in extra fees, Kennedy-Kline says.

“We price our goods to cover shipping costs,” explains Kennedy-Kline, who is 40 and based in Leesport, Pa. “Because we work mostly with charities, our margins are tight.”

Following the incident, Kennedy-Kline implemented a “double-check buddy system.” All outbound shipments are inspected twice and a manager signs off.

“If an error is made that could have been prevented and costs us money, the ‘buddies’ split the cost of the damages,” Kennedy-Kline says. “It’s not a matter of distrust. It’s just good business.”

How Pricing Can Power a Turnaround

A small business overhauls its fee model to woo customers and make a comeback.

Small Business Comebacks

Rose Corrick is founder of Art of ClothIn Black: Ian Aronovich, Co-founder & CEO in Beige: Michael Pesochinsky, Co-founder, VP & General Counsel GovernmentAuctions.org Co-founders Ian Aronovich and Michael Pesochinsky.Photo courtesy of RS Photo Lab

Offering your product for free may not appear to be the smartest move when your company is cash-strapped and struggling. But for Ian Aronovich, 38, co-founder and chief executive officer of GovernmentAuctions.org, an aggregator of government-auction listings, making his service free to the public for a trial period is precisely what helped turn around the company in the recession.

In 2008, GovernmentAuctions.org, which provides information on surplus and seized items being sold at government auctions around the country, was operating on the same pricing model that Aronovich and his partner Michael Pesochinsky developed when they launched the business in 2003. The Great Neck, N.Y.-based company charged customers a $40 annual subscription fee to access to auction listings of items ranging from dump trucks and unclaimed land to electronics and jewelry. The service should have been particularly appealing to cash-strapped consumers, Aronovich says, but when the recession hit, sales began to drop. “People liked our membership, but didn’t want to shell out one lump sum for the entire year,” he says.

A Low Point
By the start of 2009, the decline was too drastic to ignore. For the month of March, revenues were down to $54,000 from a monthly average of $70,000 before the downturn, while monthly overhead costs topped $30,000. Aronovich, who has a law degree and Pesochinsky, who has a background in software development, knew their service needed to be priced differently, if they had any hope of turning the business around.


That’s when the partners began taking a closer look at membership rates. They realized the company was doing little to make sure members renewed subscriptions once their year was up. “The best customer from our perspective is someone who has been with you,” Aronovich says. “To acquire a new customer is much more expensive than to keep an old one.”

While business was shrinking, Aronovich’s family was growing. At the time, he had a three-year-old at home and another baby on the way. Nonetheless, it became clear that the company, which employs three full-time and two part-time contract workers, needed to make a drastic change. Aronovich and his partner decided to give up their paychecks for three months to avoid going into debt, while putting in 100-hour weeks to come up with a new pricing strategy for the company.

Turning the Tables
The partners decided to try incentives to attract more customers. First, they established a free three-day trial that let people test out the service and decide if they wanted to cancel before paying. Market research had suggested that giving customers a chance to try a service would make them far more likely to choose it. “If we made it less risky for our customers, they would be more likely to activate an account,” Aronovich says.

On top of the new incentive, the company restructured its pricing model. Instead of requiring an upfront fee of $40, they offered the free three-day trial with the option of cancelling before charges were applied. The monthly recurring charge would allow members to opt out when they wanted, but also let the company charge more over time given the shorter-term commitment.

Aronovich and his partner had to ask a lot of tough questions to help get their company back on track. Consider how these might help you revamp your business:
Is your pricing model in need of an overhaul?How can you lessen the risk for your customers when it comes to buying your product or service?Are you making enough of an effort to understand your customers and their changing needs?

Over the next few months, the company experimented with various price points, giving their sales figures to a statistician whose number-crunching determined that the best rate to charge was $18.95 a month.

But when the new pricing went into effect at the end of May, revenue fell to its lowest ever — less than $20,000 in June as the company began building its new membership base. Over time, monthly sales began to rebound, climbing from $20,000 to $30,000 and eventually reaching $82,000 a month in less than a year’s time.

Today, nearly 60% of the people who opt for the company’s free trial stay on to sign up for a monthly subscription. The new pricing model generates nearly six times more revenue for every customer who stays for a full year compared with the original $40 flat rate. “It offers a lot more stability in terms of knowing how much revenue comes in,” Aronovich says. “Even if we get less new people in a particular month, we know we will get renewals from the previous month.”

In 2010 the company earned more than $930,000 in revenue, a 58% increase from the $588,000 in annual revenue from the year before.

Lessons Learned
Reaching out to customers for feedback and testing various prices before settling on one allowed the company to come up with the most profitable business strategy. “You can always pivot your strategy to make your business more successful in troubling times,” Aronovich says.

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